Privacy policy

Last Updated: 13 Oct. 2025

At East Harling Dental Care, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website, contact us, or receive dental treatment at our practice.

1. Who We Are

East Harling Dental Care is a dental practice based in East Harling, Norfolk.
Address: Old Court House, Church Road, East Harling, Norwich NR16 2NB
Phone: 01953661395
Email: info@eastharlingdental.co.uk

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and store the following types of personal data:
• Contact details: name, address, phone number, and email address.
• Health information: medical history, dental records, and treatment notes.
• Payment details: transaction information for treatment payments.
• Communication data: messages sent via our website forms, email, or telephone.
• Website usage data: information collected through cookies and analytics tools (such as IP address, browser type, and pages visited).

3. How We Use Your Information

We use your personal data to:
• Provide you with safe and appropriate dental care and treatment.
• Manage appointments, records, and billing.
• Contact you regarding your treatment, reminders, or important updates.
• Improve our services and website experience.
• Comply with legal, regulatory, and professional obligations.

We will never sell or share your personal data for marketing purposes.

4. How We Store and Protect Your Data

All patient data is stored securely, either electronically on encrypted systems or in locked physical files.
We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data. Access to patient information is limited to authorised staff only.

5. How Long We Keep Your Data

We keep dental records for at least 11 years (or until a patient reaches age 25, whichever is longer), in line with NHS and GDC guidance. After this period, data is securely deleted or destroyed.

6. Sharing Your Information

We may share information with:
• Dental laboratories, specialists, or hospitals involved in your care.
• Your GP, when relevant and with your consent.
• Payment providers for processing transactions.
• Regulatory bodies such as the General Dental Council (GDC) or NHS, if required by law.

We will only share the minimum information necessary and will always ensure appropriate safeguards are in place.

7. Your Rights

You have the right to:
• Access a copy of the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request deletion of your data where appropriate.
• Restrict or object to the processing of your data.
• Withdraw consent for communications at any time.

To exercise these rights, please contact us at [Insert contact email]. We aim to respond to all requests within 30 days.

8. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies at any time through your browser settings. For more details, see our Cookie Policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our practice. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about how we handle your data or wish to make a complaint, please contact:
Practice Manager
East Harling Dental Care
Old Court House, Church Road, East Harling, Norwich NR16 2NB
Email: info@eastharlingdental.co.uk
Phone: 01953661395

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.